Privacy Policy

Thank you for choosing Doggy Door (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (the “App”), website, and any related services (collectively, the “Services”).

By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

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1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

• Account Information: When you sign up, we collect your name, email address, and optionally your phone number or profile photo.

• Pet Profiles: You may input your pet’s name, breed, age, gender, medical notes, and other relevant data.

• Activity Logs: You can record pet activities (e.g., walks, eliminations, medications, meals), which are stored in your account.

• Shared Users: If you invite others to collaborate on a pet profile, we collect their contact information.

• Support Requests & Feedback: When you contact us, we collect the contents of your message and any attachments.

b. Automatically Collected Information

• Device Information: We collect your device type, OS version, mobile network, and browser type.

• Usage Data: Includes app interactions, screen views, time spent in the app, crash logs, and performance diagnostics.

• Location Data: If enabled, we may collect approximate or precise location data to help associate pet activities with a location.

c. Community Content

If you participate in the Community feature (posting, commenting, or liking), we collect and store all submitted content, including text and images.

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2. How We Use Your Information

We use your data to:

• Provide, operate, and maintain the Doggy Door app.

• Allow you to track pet activities and share them with others.

• Improve and personalize your experience.

• Notify you about updates, support requests, and account activity.

• Provide customer support and respond to inquiries.

• Analyze usage trends to improve app features and performance.

• Ensure community safety and enforce our Community Guidelines.

We may use aggregated and anonymized data for analytics or promotional purposes, which does not identify any individual.

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3. Sharing of Information

We do not sell your personal information. We only share your data in the following cases:

a. With Other Users

When you choose to share a pet’s data with another user, the selected individual will have access to the pet’s logs and profile.

b. With Service Providers

We may share data with third-party vendors who help us run our Services (e.g., hosting, analytics, support tools), provided they adhere to confidentiality and data protection standards.

c. Legal Obligations

We may disclose your information if required to comply with legal processes, protect our legal rights, or prevent fraud or misuse of our services.

d. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

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4. Your Rights and Choices

a. Access and Correction

You can access and edit your personal data within the app at any time through your account settings.

b. Data Deletion

You may request deletion of your account and associated data by contacting us at [support@doggydoor.app]. Some data may be retained for legal or security reasons.

c. Marketing Preferences

We do not currently serve ads or send promotional marketing emails, but if this changes, you’ll have the ability to opt out.

d. Location Services

You can disable location tracking via your device settings. Some features may be limited without location access.

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5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission via HTTPS

• Secure cloud-based storage

• Role-based access control for our internal team

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

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6. Data Retention

We retain your information for as long as your account is active, or as needed to provide the Services. We may also retain certain data for legal, safety, or backup purposes even after you delete your account.

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7. Children’s Privacy

The Doggy Door app is not directed toward children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we’ve collected such data, we will take steps to delete it promptly.

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8. International Users

Our servers are located in the United States. If you are accessing the App from outside the U.S., you consent to the transfer of your data to the U.S. and processing according to this Privacy Policy.

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9. Third-Party Links and Services

The App may contain links to third-party services or integrations (e.g., Google login). This Privacy Policy does not apply to those services, and we encourage you to review their privacy policies.

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10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. If we make significant changes, we will notify you via the app or email. Continued use of the Services after updates constitutes your agreement to the changes.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us at:

Doggy Door Support Team

Email: hey@doggydoor.app

Website: www.doggydoor.app/contact